Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy explains how services are delivered on Snapmet.in (the “Platform”). Please read this Policy carefully along with our Terms of Service, Privacy Policy, and Refund and Cancellation Policy.

By using the Platform, you agree to the terms outlined in this Shipping & Delivery Policy.

2. Nature of Services

Snapmet is an online platform that facilitates digital and virtual services only, including:

• Chat sessions
• Audio calls
• Video calls
• Virtual or in-person meetings

We do not sell, ship, or deliver any physical goods, products, or tangible items. All services are delivered electronically or virtually through the Platform’s technology.

3. Delivery Process

• Booking Confirmation: Once a User successfully books a Service and the payment is processed through the Wallet system, a confirmation is sent to both the User and the Creator with the scheduled date, time, and duration.
• Service Delivery: The Service is delivered at the exact scheduled time through the Platform’s built-in chat, audio call, video call, or meeting features.
• Access: Users and Creators can join the session directly from their account dashboard on the website or mobile application. No separate shipping or physical delivery is required.
• In-Person Meetings (if applicable): If a Creator offers an in-person meeting, the location, date, and time are agreed upon directly between the User and Creator. Snapmet only facilitates the booking and payment. The Platform is not responsible for any travel, venue, or physical arrangements.

4. Delivery Timeline

• Digital services (chat, audio/video calls) are delivered instantly at the booked time.
• There is no physical shipping involved, hence no shipping charges or delivery timelines for physical items apply.
• If the Creator fails to join the session at the scheduled time, it will be treated as a “no-show” and may qualify for a refund as per our Refund and Cancellation Policy.

5. Technical Requirements for Delivery

To ensure smooth delivery of Services, Users and Creators must:

• Have a stable internet connection with adequate speed.
• Use a compatible device (smartphone, tablet, or computer) with a working microphone and camera (for video calls).
• Keep their Platform app or website updated to the latest version.

Snapmet is not responsible for any service disruption caused by poor internet connectivity, device issues, or user-side technical problems.

6. Delayed or Failed Delivery

• If a Service does not start at the scheduled time due to a technical issue on the Platform’s side, the User may be eligible for a full refund as per the Refund Policy.
• If the delay or failure is due to the Creator’s unavailability, the case will be reviewed under the Refund and Cancellation Policy.
• Snapmet is not liable for any loss or inconvenience caused by delays resulting from user-side issues (internet, device, power failure, etc.).

7. No Physical Shipping

Since Snapmet does not deal in physical products:

• There are no shipping fees, delivery addresses, tracking numbers, or courier services involved.
• No estimated delivery dates or shipping timelines apply to physical goods.

Any reference to “delivery” in this Policy refers only to the successful commencement and completion of the booked digital/virtual Service.

8. Changes to This Policy

Snapmet reserves the right to modify or update this Shipping & Delivery Policy at any time. The revised version will be posted on the Platform with a new “Last Updated” date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Policy.

9. Contact Us

If you have any questions regarding this Shipping & Delivery Policy or experience any issues with service delivery, please contact our support team at:

Email: support@snapmet.in