Privacy Policy

1. Introduction

Snapmet.in (“Platform”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, mobile application, or any related services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Platform. This Policy forms a legally binding agreement along with our Terms of Service.

2. Information We Collect

2.1 Personal Information You Provide

• Account details: Name, email address, phone number, username, password, date of birth, gender, and profile information.
• Identity verification documents: Aadhaar Card and PAN Card (for KYC purposes).
• Payment-related information: Wallet transaction details (we do not store full payment card details).
• Communication data: Messages, call logs, meeting details, and any content shared during Services.
• Support inquiries and feedback.

2.2 Automatically Collected Information

• Device and usage data: IP address, browser type, device ID, operating system, location data (approximate), and usage analytics.
• Cookies and similar technologies: To improve user experience, analyze traffic, and provide personalized features.

2.3 Information from Third Parties

We may receive information from payment processors, analytics providers, or government authorities when required by law.

3. Know Your Customer (KYC) and Identity Verification

To ensure the safety and integrity of the Platform and to prevent criminal or illegal activities (such as fraud, money laundering, or other unlawful conduct), we may require Users and Creators to submit identity documents, including Aadhaar Card and PAN Card.

We collect Aadhaar and PAN details solely for the purposes of:

• Identity verification and KYC compliance,
• Preventing and detecting illegal activities,
• Complying with valid requests from law enforcement or government authorities in India.

We have no other intention or purpose for collecting these documents. By providing these documents, you explicitly consent to their collection, storage (in secure and encrypted form), and potential disclosure to authorized government agencies when legally required. Refusal to provide required KYC documents may result in limited access or termination of your account.

4. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your account and provide the Services (chat, audio/video calls, meetings).
• To process Wallet transactions and payments (including commission deduction).
• To conduct KYC verification and comply with legal obligations.
• To improve, personalize, and maintain the Platform.
• To communicate with you (notifications, support, updates).
• To detect, prevent, and respond to fraud, abuse, or security issues.
• To analyze usage trends and improve user experience.
• To enforce our Terms of Service and protect our legal rights.

5. How We Share Your Information

We do not sell your personal information. We may share it in the following limited cases:

• With Creators/Users: Only the necessary information required to facilitate the booked Service (e.g., name, scheduled time).
• With service providers: Payment processors, hosting providers, analytics tools (under strict confidentiality agreements).
• For legal compliance: With government authorities, law enforcement, or regulators in India if required by law, court order, or to prevent illegal activity (including sharing Aadhaar/PAN data when requested).
• In business transfers: In case of merger, acquisition, or sale of assets (with notice where required).

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable Indian laws. KYC documents (Aadhaar and PAN) are retained in secure form for the duration required by law or for platform safety purposes. Once no longer needed, we securely delete or anonymize the data.

8. Your Rights and Choices

You have the following rights regarding your personal data (subject to applicable laws, including DPDPA):

• Access, correct, or update your information.
• Withdraw consent (where consent is the legal basis).
• Request deletion of your data (subject to legal retention requirements).
• Opt-out of certain marketing communications.

To exercise these rights, contact us at support@snapmet.in. We will respond within a reasonable timeframe.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Platform, analyze usage, and provide a better experience. You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your data is primarily stored and processed in India. If any transfer occurs outside India, we ensure appropriate safeguards are in place as per applicable laws.

11. Children’s Privacy

While there is no minimum age limit to use the Platform, we encourage parents/guardians to supervise minors. We do not knowingly target or collect data from children for any harmful purpose.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a new “Last Updated” date. Your continued use of the Platform after changes constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@snapmet.in